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Desktop Client Overview and Installation

Content in Progress

This page is being migrated from the legacy help documentation. Full content will be available soon.

Overview of the Desktop Client​

What the Desktop Client is and when to use it instead of the web browser.

System Requirements​

Supported operating systems, Java versions, and hardware requirements.

Launching the Desktop Client​

How to launch the Desktop Client for the first time and on subsequent uses.

Working in Offline Mode​

How to use the Desktop Client when a network connection is unavailable.

Optimizing System Performance​

Tips for improving Desktop Client performance on your machine.

Adjusting Display Settings for High-Resolution Monitors​

How to configure scaling on high-DPI Windows displays.

Restoring the Desktop Icon​

How to restore the Desktop Client shortcut if it is missing.

Uninstalling the Desktop Client​

How to completely remove the Desktop Client from your computer.

SureClinical Log Files​

Where to find log files for troubleshooting.